We’ve acquired a pair new options that you just would possibly discover helpful. The main target this time has been on enhancing communication with patrons and sellers.
In case you have any associated URLs on your tasks, like help pages, homepages, or exterior communities, now you can add these from the Exterior hyperlinks part of the distribute tab.
These hyperlinks will routinely seem on the highest of each recreation obtain & buy web page. They may even present up on the acquisition affirmation web page that’s despatched to each purchaser. Sooner or later we could add them to some extra locations as effectively. If you happen to’d like so as to add the hyperlinks to your mission pages we advocate inserting them manually into the outline in the interim.
itch.io doesn’t share your account’s e-mail handle. That is nice for privateness, however not at all times very best if wish to give your prospects a simple method to contact you. From the account settings web page there’s a brand new Assist e-mail part that permits you to present us with an e-mail that we’ll share if somebody who purchased your recreation wants help.
This e-mail handle will probably be utilized in just a few locations:
- When somebody visits our help web page, any tasks they’ve interacted with that present help info will probably be listed.
- The “Report mission” dialog will checklist help contact info to assist stop any annoyed gamers from contacting us the fallacious approach.
- The acquisition affirmation e-mail can have the Reply-to area set to your help e-mail.
A brand new information about discovering your purchases
We’ve got a brand new information web page designed for patrons explaining intimately what occurs after you purchase one thing. We’ve observed just a few folks get confused relating to accounts and the way purchases work. Hopefully this clears up any confusion, and be happy to share this web page along with your prospects in the event that they’ve misplaced the hyperlink to a purchase order.
Improved help for nameless patrons
“Nameless patrons” are individuals who purchase one thing on itch.io with out registering an account. Up to now, if one among these patrons goes again to the mission web page after they’ve purchased it they might see the purchase button once more. This was fairly complicated for just a few of us since there was no indicator that personal the merchandise.
We’ve pushed out an replace that may give nameless patrons a particular session that may present the “You got this” display screen as if that they had an account. We additionally nonetheless encourage all patrons to create an account to handle their purchases.
Set up directions on buy e-mail
If you happen to’ve offered any set up directions on your mission, they’ll now seem in your buy affirmation e-mail despatched out to each purchaser after they full their buy. If there’s something you wish to ensure that a purchaser reads earlier than making an attempt to put in and run your recreation, put it there.
That’s all for now, when you have any concepts to assist enhance developer/creator communication be happy to ship us a message.