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Scanner, Registration, and Xbox Community Points

Scanner, Registration, and Xbox Community Points

Scanner, Registration, and Xbox Network Issues

Good morning

I simply wished to put up an replace on the scanner points from yesterday and the varied durations of web site down time over the previous few weeks.

Scanner Points and Untrackable Onsite Standing

Yesterday we needed to do some server upkeep on our primary database server (extra on this later), and to be able to scale back the load on it whereas this upkeep came about, we paused the scanners. There’s usually greater than 20 TA scanners working always that add and replace gamer knowledge within the tables we had been engaged on, so pausing the scanners permits this upkeep to occur in idea a lot quicker and with out slowing down the remainder of the positioning. Nonetheless, this upkeep took far longer than anticipated, which meant we had an enormous queue (over 120,000 players) after we may lastly flip them again on once more about 12 hours later.

In fact, as luck would have it, that coincided with the Halo Infinite Marketing campaign launch, and as typically occurs when there is a AAA recreation launch, Xbox Community (formally Xbox Reside) began having some main points.

Varied gamer accounts couldn’t log in in any respect, which meant a few of the particular accounts we use for the scanners could not authorize and due to this fact could not pull gamer knowledge. Different accounts had been proven as having their privateness settings on which suggests we will not see their recreation and achievement knowledge and we flag them as “Untrackable” on TA.

The excellent news is that each of those points appear to be resolved in the mean time.

The dangerous information is that we’ve got an unlimited backlog of players to scan (over 225,000), and in addition a big quantity which can be incorrectly set to Untrackable (round 50,000).

I’ll prioritise the queue to place the Untrackable individuals first as quickly as I get to the workplace this morning so we will get these fastened first – now the Xbox Community points are resolved they need to scan usually and have the Untrackable standing eliminated and any lacking achievements picked up the as quickly as they’re scanned once more.

In case you are seeing the Untrackable standing in your profile, don’t fret, we’ve got it in hand and also you needn’t do something or contact us about it.

I am undecided how lengthy it should take us to clear the scanner queue, however we have got by about 4,000 individuals whereas I have been typing this put up, so it should most likely take many of the day. Nonetheless, for those who request a scan you may be put forward of anybody that has been added robotically (though behind anybody else that has requested a scan in your scanner earlier than you).

A few of these points additionally prevented new customers from registering on the web site – this also needs to now be resolved.

GTASC Untrackable penalties

When players within the GTASC go personal, we set their rating for the interval to -5,000 TAD to discourage individuals pre-loading hundreds of factors offline after which all of the sudden coming on-line on the finish of the interval to cheat the leaderboard. Once more, as quickly as you might be scanned once more the untrackable penalty ought to disappear (we’ll keep watch over this later as we speak to verify it occurs).

Achievement Streaks

In case your achievement streak has ended because of the points, so long as you unlocked an achievement and it popped on Xbox Reside, don’t worry. As quickly as these achievements have been scanned into TA, you possibly can rebuild you streak in your achievement streaks web page and it will repair the damaged streak.

Database Server Points

The opposite subject we’ve got been having for a few weeks now has been extra severe – we appear to have a {hardware} fault in our primary database server that’s inflicting it to throw Deadly Exceptions below sure load situations. Typically this ends in a bit decelerate of the positioning, typically the database itself goes briefly offline, and typically it goes offline and may solely be fastened with handbook intervention. Sadly the latter has occurred on a few events in the midst of the night time for us, and this has resulted in a number of hours of web site down time.

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Many of the scanner offline time yesterday was on account of us working diagnostic jobs on some key tables that we thought is likely to be the reason for the exceptions, however we discovered nothing flawed and have now been left with simply defective {hardware} as a supply of the problems.

Due to that, we’re ordering a brand new alternative server as we speak. We’re going to take this chance to beef it up a bit and add extra storage (24TB!). As soon as it has been delivered, we’ll must set it up after which start shifting the varied databases over to the brand new server. Throughout that point we’ll should put the positioning into read-only mode so we do not lose any knowledge.

This might be an enormous job, so we are going to put up in regards to the precise plan as soon as we’ve got extra particulars.

We’re additionally having the server totally managed, so if there’s something that occurs in the midst of the night time there might be a technician there to kick it for us.

I am going to put up scanner and Untrackable updates within the thread for this information put up as I’ve them this morning.

I need to apologise for all this disruption, I realise it is from perfect.


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